Return and refund policy
Effective Date: [7/7/2027]
At Ashken Spade, customer satisfaction is important to us. We carefully review every order to ensure the best possible experience.
Please read our Refund & Return Policy before placing your order.
Returns
Due to the nature of our products, we do not accept returns or refunds for:
Change of mind.
Personal preference after receiving the item.
Incorrect size, color, or variant selected by the customer.
Items that have been used, washed, or damaged after delivery.
Please carefully review product details, descriptions, and size information before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at:
To help us review your request, please provide:
Your order number.
A description of the issue.
Clear photos or videos showing the problem.
After reviewing your request, we may provide one of the following solutions:
A replacement item.
A full or partial refund, depending on the situation.
Approved refunds will be issued to your original payment method.
Order Cancellations & Changes
Orders are processed as quickly as possible after purchase. Once an order has entered processing or production, we cannot guarantee cancellations, modifications, or changes to order details.
Refund Processing
If a refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Return Instructions
Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.
If a return is approved, we will provide the necessary instructions.
Contact Us
For any questions regarding refunds, returns, or your order, please contact us: