Our Terms & Policies
Refund & Return Policy
Effective Date: [7/7/2026]
At Ashken Spade, customer satisfaction is important to us. We carefully review every order to ensure the best possible experience.
Please read our Refund & Return Policy before placing your order.
Returns
Due to the nature of our products, we do not accept returns or refunds for:
Change of mind.
Personal preference after receiving the item.
Incorrect size, color, or variant selected by the customer.
Items that have been used, washed, or damaged after delivery.
Please carefully review product details, descriptions, and size information before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at:
To help us review your request, please provide:
Your order number.
A description of the issue.
Clear photos or videos showing the problem.
After reviewing your request, we may provide one of the following solutions:
A replacement item.
A full or partial refund, depending on the situation.
Approved refunds will be issued to your original payment method.
Order Cancellations & Changes
Orders are processed as quickly as possible after purchase. Once an order has entered processing or production, we cannot guarantee cancellations, modifications, or changes to order details.
Refund Processing
If a refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Return Instructions
Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.
If a return is approved, we will provide the necessary instructions.
Contact Us
For any questions regarding refunds, returns, or your order, please contact us:
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Privacy Policy
Effective Date: [7/7/2026]
Your privacy is very important to us. We respect your personal information and are committed to handling it securely and responsibly.
We do not share your personal information with anyone except our trusted partners who help us complete your order, including fulfillment partners, payment providers, and services necessary to process transactions and provide a better shopping experience.
We may use your information to:
- Process and fulfill your orders.
- Send order and shipping updates.
- Respond to customer support requests.
- Improve our website and shopping experience.
- Prevent fraud and unauthorized activity.
All customer communication is handled via email:
We do not publicly display our physical address or phone number. Customer support is provided through email to ensure efficient communication.
For more details about cookies and data usage, please refer to the cookie notice displayed on our store.
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Terms of service
By using our website, you agree to our policies regarding orders, returns, and communications. Â
All customer support is handled via email: 📧 support@ashkenspade.com Â
We do not provide a physical address or phone number publicly. Any disputes will be handled according to our email-based support process.
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Shipping Policy
Effective Date: [7/7/2026]
Thank you for shopping with Ashken Spade. We are committed to processing and delivering your order as quickly as possible.
Order Processing
- Orders are typically processed within 2–5 business days.
- Orders are processed on business days only (Monday–Friday, excluding public holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping
- Shipping costs are already included in the product price. No additional shipping fees will be charged at checkout unless otherwise stated.
- Delivery times vary depending on your location and available shipping services.
- Estimated delivery times are provided as guidelines only and are not guaranteed.
Shipping Delays
While we work hard to ensure your order arrives on time, delays may occasionally occur due to circumstances beyond our control, including:
- Customs processing.
- Weather conditions.
- High-demand periods.
- Carrier delays.
- Incorrect or incomplete shipping information.
We appreciate your patience and understanding in the event of unexpected delays.
Shipping Address
Please make sure your shipping address is accurate before placing your order. We cannot guarantee changes after your order has entered processing.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
Order Tracking
Once your order ships, you will receive an email with tracking information (when available) so you can monitor your delivery.
Contact Us
For any questions regarding your order or shipping, please contact us at:
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Contact information
Have a question about your order? Need assistance? Â
Please email us at: Â
support@ashkenspade.com Â
We respond within 24–48 hours. Â
No physical address or phone number is displayed.
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Legal Notice
Effective Date: [7/7/2026]
Welcome to Ashken Spade.
This website is owned and operated by Ashken Spade. By accessing our website or placing an order, you agree to comply with the policies, terms, and conditions published on our store.
We make every effort to provide accurate and up-to-date information about our products, services, prices, and availability. However, occasional errors or changes may occur. We reserve the right to correct any inaccuracies, update information, or modify content at any time without prior notice.
Intellectual Property
All content created or developed by Ashken Spade, including our brand name, logos, original designs, written content, and marketing materials, is protected by applicable intellectual property laws.
Some products, images, or visual materials displayed on this website may be provided through external sources, suppliers, or licensed resources. The intellectual property rights of such materials remain with their respective owners or authorized parties.
Certain visual assets may be sourced from free or licensed platforms and are used in accordance with their applicable usage terms. Where required, appropriate attribution or credit is provided according to the license conditions of the original source.
No part of the Ashken Spade brand, original content, designs, or website materials may be copied, reproduced, modified, distributed, or used without prior written permission.
Product Information
We work to ensure that product descriptions, images, colors, and details are presented as accurately as possible. However, slight variations may occur due to differences in screens, manufacturing processes, materials, or product availability.
External Services
To provide our services, we may work with trusted third-party providers, including payment processors, shipping services, and other necessary service providers. These parties may process information required to complete your order and provide related services.
Contact Us
For any legal or website-related inquiries, please contact us at: